Refund & Return Policy

Last Updated: June 2, 2025

At Au Paradis, we craft each piece as a testament to resilience and artistry. We understand that sometimes, a product may not meet your expectations. Our return policy is designed to ensure a seamless experience for our valued customers.

Eligibility for Returns

• Domestic Orders (U.S.): Items can be returned within 15 days of delivery. Returns are complimentary.

• International Orders: Returns are accepted within 15 days of delivery. A processing fee will apply.

• Condition: Products must be unworn, unwashed, and in their original condition, with all tags and packaging intact.

• Restocking Fee: Items returned without original packaging or showing signs of wear may incur a 15% restocking fee.

Non-Returnable Items

• Final Sale Items: Products marked as final sale are not eligible for return or exchange.

• Pre-Orders & Made-to-Order Items: These items are crafted specifically for you and are non-refundable and non-cancellable.

Exchanges

• Domestic Orders: Exchanges are permitted within 15 days of delivery. If you need a different size or item, please contact us to initiate the process.

• International Orders: Due to logistical constraints, we do not offer direct exchanges. Please return the item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective product, please email orders@au-paradis.us within 5 business days of delivery. Include your order number and clear photographs of the issue. We will assess the situation and provide a resolution, which may include a replacement or refund.

Return Process

1. Initiate Return: Contact orders@au-paradis.us with your order number and reason for return.

2. Receive Authorization: Our team will provide return instructions and a shipping label (for domestic orders).

3. Ship Item: Ensure the product is securely packaged. Ship the item within 7 days of receiving return instructions.

4. Inspection & Refund: Upon receipt, we will inspect the item. Approved returns will be refunded to the original payment method within 5-7 business days.

Additional Information

• Shipping Costs: Original shipping fees are non-refundable.

• Incorrect Address: We are not responsible for orders shipped to incorrect addresses provided by the customer.

• Lost or Stolen Packages: Au Paradis is not liable for lost or stolen packages confirmed to be delivered to the address entered for an order.

For any further assistance, please reach out to our customer service team at orders@au-paradis.us.